Skills & Competencies for Telecommunications Technician III

Telecommunications Technician III job profile

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JOB SUMMARY for Telecommunications Technician III

Maintains an organization's telecommunications network to ensure dependable operation.

JOB RESPONSIBILITIES for Telecommunications Technician III

Monitors network systems and performs diagnostic tests to document and report performance levels. Conducts routine checks and preventative maintenance to minimize malfunctions and downtime. Troubleshoots telecommunication issues and performs or coordinates repairs.

Telecommunications Technician III SALARY RANGE

BASE 50%
$85,825
TOTAL 50%
$87,921
Job Level
A03
Job Code
IT10000076
Education/Degree
Associate's Degree
Reports To
Supervisor

Telecommunications Technician III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Technician III skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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2 hard skills or competencies (industry competencies) for Telecommunications Technician III

1 Industry Competency – Equipment Maintenance
Proficiency Level -3
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and best practices for equipment maintenance.
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Level 2 Behaviors
(Light Experience)
Assists in installing equipment and identifying and repairing equipment failures.
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Level 3 Behaviors
(Moderate Experience)
Coordinates equipment maintenance, repair, and safety programs for our organization.
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Level 4 Behaviors
(Extensive Experience)
Facilitates maintenance activities to minimize equipment downtime.
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Level 5 Behaviors
(Mastery)
Establishes a regularly scheduled maintenance program for all equipment.
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2 Industry Competency – Equipment Diagnostics
Proficiency Level -2
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in conducting equipment diagnostics.
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Level 2 Behaviors
(Light Experience)
Documents clear detailed notes for diagnostics and repairs conducted on equipment.
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Level 3 Behaviors
(Moderate Experience)
Evaluates equipment diagnostics test results to measure the voltage produced by electronic components.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to improve staff's performance and efficiency in conducting equipment diagnostics and repair.
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Level 5 Behaviors
(Mastery)
Establishes protocols in conducting equipment diagnostics and reliability tests.
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3 Telecommunications Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician III
Proficiency Level - 4
5 Competency for - Telecommunications Technician III
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Telecommunications Technician III

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -3
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Describes key principles in troubleshooting customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Collects and reports recurring technical problems to identify root causes.
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Level 3 Behaviors
(Moderate Experience)
Executes guidelines and standards in troubleshooting to ensure good customer service.
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Level 4 Behaviors
(Extensive Experience)
Oversees the facilitation of technical troubleshooting functions, including installation and repairs.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to manage the troubleshooting process and ensure adherence to standard processes.
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2 Job Family Competencies – Help Desk
Proficiency Level -3
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Documents troubleshooting steps on established help desk system.
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Level 2 Behaviors
(Light Experience)
Follows standard help desk procedures in assisting users on appropriate actions for technical issues.
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Level 3 Behaviors
(Moderate Experience)
Executes a standardized help desk system to ensure prompt tracking and collection of computer-related issues.
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Level 4 Behaviors
(Extensive Experience)
Delivers training sessions on help desk systems to maximize the efficiency of receiving support requests.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced help desk tools to comply with emerging organizational business needs.
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3 Telecommunications Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician III
Proficiency Level - 4
5 Competency for - Telecommunications Technician III
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Telecommunications Technician III

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3 Telecommunications Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician III
Proficiency Level - 4
5 Competency for - Telecommunications Technician III
Proficiency Level - 5

Summary of Telecommunications Technician III skills and competencies

There are 2 hard skills for Telecommunications Technician III, Equipment Maintenance, Equipment Diagnostics.
5 general skills for Telecommunications Technician III, Technical Troubleshooting, Help Desk, Local Area Networks, etc.
6 soft skills for Telecommunications Technician III, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Technician III, he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be skilled in Time Management.

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